Engage your customers
Customer IVR, web and mobile access
In today’s technology-driven culture, service providers must adopt advanced customer engagement tools that provide up-to-the-minute outage information via connected devices. These innovations not only keep customers informed and happy but also streamline utility operations by reducing incoming call volumes.
Web Outage Reporting and Maps
DataVoice’s Customer Facing Outage Application allows customers and members to view real-time outage information via Google maps. With the map display, the utility has the option of using substation and feeder boundaries to display a general location of the outages, device marker, or circular icons to show the true location of the device failure. When displaying the outage via a device marker, the utility can select the level of detail they would like the consumer to see.
Text Messaging
The DataVoice text messaging portal allows users to enroll for text-message communications services. Customers can receive notifications for planned and unexpected outages, restoration updates and more.
With the text messaging portal, utilities can configure branded sign-up pages for customers and take advantage of an instantaneous enrollment system.
Proactive Notifications
Continuous Updates
Track Enrollment
Mobile App
With the SmartCE mobile application customers can access account information, make payments and report outages on the go via Android and Apple devices.
Keep Customers Informed
Provide Outage Status
Stay on Top of Billing
Disperse New Information
IVR
With this platform, utilities can implement automated services that allow customers to access account information, make online payments and report service interruptions.
The solution also provides outbound notifications to distribute automated callbacks, delinquent account reminders, prepay notices and planned outage notifications. Plus, it integrates with common analog, digital, T1 and VoIP systems.
Features
Capabilities
Emergency IVR
Success stories
