For over three decades, DataVoice has deployed battle-tested systems to help utilities mitigate outages in the most challenging conditions. Ice storms, hurricanes, operational mishaps – our solutions stand tall against external forces of all kinds.
Core Product Integration
Utilities across North America use DataVoice Manage, our outage management systems (OMS), to identify the source of outages quickly and disseminate accurate information to customers, managers, reporters and social media outlets.
OMS integrates with meters (AMI), mapping (GIS) and SCADA to assemble a complete outage picture. It also comes with a a mobile application for crews (WorkPal). With that crews get instant, accurate information and provide timely updates.
Customer engagement – keeping customers informed even during service interruptions – is now a primary concern for modern OMS. The DataVoice solution offers multiple ways for customers to interact. They can call into the DataVoice IVR, text, interact with an app (SmartCE) or simply visit a website that provides status and reporting.
OMS goes beyond immediate needs in the middle of a disaster. It collects accurate data for further analysis, and utilities can build a growing picture of problem-prone service areas. OMS can lead to decreases in overtime costs, minimized revenue losses and overall increase in customer satisfaction.
