Services

dataVoice provides a range of services to best facilitate the needs of our clients. Our customers are always protected with 24/7 support for hardware and software, however many times clients may need assistance in preparing a road map for the future, or in better understanding the tools they have available to them today.

To help our clients succeed, dataVoice provides services for the following:

• On-site Training
• Seasonal Outage Preparation Classes
• Disaster Planning and Recovery
• Customized Reporting Packages
• Data Integrity Consultations (CIS,GIS, AMI, OMS, EA)

For GIS integration, dataVoice provides services for the following:

• Map Drafting Resources
• Senior Level Strategic Mapping Consultations

dataVoice Maintenance/Warranty Support

The protections offered under the dataVoice maintenance and support agreement are among the most dependable and comprehensive available. We offer coverage for your software, servers, and voice equipment, as well as free software upgrades and enhancements, and most of all, peace of mind that if you need us, we will be there.

• dataVoice Software – With our software warranty, dataVoice International Inc. will keep the dataVoice Software in good operating condition and shall provide maintenance when the software is inoperative. To provide our customers with the most current and advanced technology available, dataVoice International, Inc. periodically updates and enhances its software and hardware products. Software updates are provided, free of charge, to owners of maintenance/support agreements.
• Hardware – Our system hardware maintenance covers any service including labor, replacement parts, and equipment, when dataVoice supplied hardware is defective due to occasional wear and tear. In most cases, dataVoice will provide next day delivery of equipment for equipment failure. All installation and travel costs covered under the maintenance contract, under the premier support coverage option.
• Voice Hardware – Our voice equipment warranty covers your voice equipment, and any damage caused by normal wear and tear. In most cases, dataVoice will provide next day delivery of equipment in the event of any equipment failure. All cost for installation and travel will be covered under the maintenance contract, should you choose the premier support coverage option.

Premier Support

With our Premier Maintenance coverage, dataVoice monitors your systems 24 hours a day, 7 days a week. If there are any critical events that occur, such as loss of connectivity to your CIS, loss of heartbeat due to a network issue, or even loss of connectivity to your other system-critical servers, our System Monitoring Program will notify our tech support department and they can tend to the matter immediately.

You’re not just receiving excellent support, you also receive free product upgrades, discounts on our standard labor rates, quarterly newsletters, and notifications of new product releases. Our premier clients also receive one free day of on-site training, as well as an invitation to become a member of our Advisory Council!

Once you have purchased your Warranty Extension Plan, if you have a hardware or software problem, please call us at (888) 328-2864 and select option 1 to speak with our technical support department.

For non-urgent issues, you may also email support@datavoiceint.com. During the warranty period, our engineers will diagnose most software and hardware problems over the phone and assist you in understanding the warranty plan benefits from the date you purchase your plan.

What does the Premier Warranty cover?

• Support 24 hours a day, 7 days a week.
• 24-hour system monitoring. If a critical event occurs, the dataVoice support staff is notified immediately.
• 1 day of on-site training FREE.
• 20% discount on all dataVoice UGM attendance fees.
• A special invitation to the utility to participate in the dataVoice Advisory Council.
• Quarterly newsletters.
• FREE product upgrades and enhancements.